B & W - Plumbing - Heating - Air Conditioning and Drains

How are we doing?
The entire team at B&W is committed to providing extraordinary customer service. Please take a moment to give us feedback, so we can continue to improve. Your comments will be sent directly to the company owner.

Please rate us using the following scale to rate our service:
4 - Outstanding
3 - Good
2 - Fair
1 - Poor

Regarding your experience using our services, how did we ...
How was the initial contact with our office?
If you were put on hold, was it a long wait?	Yes No
Was the person friendly, knowledgeable, helpful and cooperative?	Yes No
Were you confident we understood your problem?	Yes No
Did we...?
Schedule the appointment at your convenience?	4 3 2 1
Arrive when we promised?	4 3 2 1
Listen to you?	4 3 2 1
Address your concerns?	4 3 2 1
Explain what needed to be done?	4 3 2 1
Provide information regarding the price before we began the workl?	4 3 2 1
Act courteous and professional?	4 3 2 1
Appear knowledgeable about the product?	4 3 2 1
Treat your home or business with respect?	4 3 2 1
Resolve any problems and complete job in a timely manner?	4 3 2 1
Make it easy to do business with us?	4 3 2 1
Meet your overall expectations?	4 3 2 1
Would you call us again for future service needs?	Yes No
Would you be interested in a planned service agreement?	Yes No I already have one.
Comments:
We are always looking for ways to better our service. What could we have done better?
Where did we provide exceptional service?
Other comments:
About you...
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Referrals... If you know someone who could benefit from our services, please indicate their name and phone number below. If the person schedules service we will send you $10 B&W Bucks
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The information provided in this survey will not be given away, sold or distributed.

B & W
PLC# 100948
317-243-3581
2101 Cunningham Road | Indianapolis, IN